1. Who We Are

Artificial Living is a UK-based business specialising in composite cladding, decking, artificial grass, pergolas, fencing, and acoustic panels.

Data Controller:
Artificial Living
Website: www.artificial-living.com

Email: Hello@artificial-living.com

2. What Data We Collect

We may collect and process the following types of personal data:

Information you provide to us

Name
Email address
Phone number
Billing and delivery address
Payment details (processed securely via third-party providers)
Enquiries sent via contact forms or email
Trade account or quote requests
Information collected automatically
IP address
Browser type and device information
Pages visited and time spent on our website
Referral source (e.g. Google, social media)

This data is collected using cookies and similar technologies.

3. How We Use Your Data

We use your personal data to:

Process and fulfil orders
Deliver products and manage returns
Respond to enquiries and customer support requests
Provide quotes and trade pricing
Improve our website, products, and customer experience
Send order updates and service communications
Send marketing emails (only where you have opted in)
Comply with legal and accounting obligations

We do not sell your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:
Contract – to fulfil orders and provide services
Legitimate interest – to operate and improve our business
Consent – for marketing communications
Legal obligation – for tax, accounting, and regulatory requirements

5. Marketing Communications

If you opt in, we may send you marketing emails about products, offers, or updates.

You can unsubscribe at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
We will never send marketing communications without consent.

6. Sharing Your Data

We may share your data with trusted third parties, including:

Payment providers (e.g. Stripe, Klarna, PayPal)
Delivery and logistics partners
Website hosting and IT providers
Email marketing platforms
Accounting and professional advisors
All third parties are required to handle your data securely and in line with UK GDPR.

7. Cookies

Our website uses cookies to improve functionality and analyse performance.

Cookies may be used to:

Remember preferences
Track website usage
Improve user experience
You can manage or disable cookies via your browser settings.

8. How We Store and Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to protect your information, including:

Secure servers
Encrypted connections
Limited access to personal data
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise your rights, contact us at hello@artificial-living.com

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Artificial Living
Email:hello@artificial-living.com